Matrix IT take on new apprentices Josh and Kayleigh in bid to address regional skills gap

The team at Fareham-based Matrix IT have welcomed support technician Josh Francis, 21, and operations administrator Kayleigh Tozer, 19.

Josh and Kayleigh are the 18th and 19th apprentices to join Matrix since the business launched in 2003.

Both will be supported by Portsmouth’s PETA Training Limited, who specialise in engineers, technical experts and business leaders.

Their arrival comes at a time when tech companies across the South are facing skills shortages – but operations director Louise Gascoigne believes apprenticeships can go a long way towards bridging that gap.

“The pandemic and subsequent cost of living crisis has created significant disruption within education institutions”, she explained.

“This led to a knock-on effect with training pathways, delaying the entry of new talent into our sector.

“In addition to this, the last three years have seen an accelerated digital transformation within consumers and businesses, increasing the demand for IT professionals in cloud computing, cyber security, data analytics and more.

“With this in mind, it’s safe to say the need for bright young minds to train has never been more important.

“Through our apprentices we can support future talent in gaining hands-on experience in real-world situations, provide a clear pathway for continuous learning and also support our more seasoned staff by injecting fresh ideas and enthusiasm into our day-to-day operations.”

Hailing from Bedhampton, Josh originally planned to join the Navy, but ran into setbacks during the initial medical assessment.

He decided instead to pivot towards IT and technology, a subject which had always interested him fixing gadgets back at home.

“I knew that an apprenticeship would be an ideal route for myself, given my hands-on experience with technology and my interest in computers”, said Josh.

“The diverse daily tasks, the supportive team at Matrix, and the opportunity to grow within the industry have solidified my decision.

“I’m treated like any other member of the team, not just an apprentice, which has greatly boosted my confidence, especially when dealing with challenging customer inquiries.

“I’m excited about the future and keen to continue advancing my skills and knowledge in this field.”

Kayleigh started on the same day as Josh under the supervision of Louise.

She said: “Being part of the operations team has not only allowed me to engage in hands-on work daily, which I always preferred, but it’s also significantly developed my professional skill set.

“My communication skills have improved, not just in person but also over the phone, which is crucial in our line of work.

“I’ve also become more organised and confident in approaching new tasks and challenges.

“The apprenticeship has provided a supportive environment for learning and growth, especially with mentors like Louise guiding me through complex projects.”

Louise added: “Bringing in apprentices like Josh and Kayleigh is not just an investment in their future, but in the future of Matrix IT and the IT industry as a whole.

“They bring fresh perspectives and energy that are invaluable for innovation and staying ahead in this fast-paced sector.

“We wish them the very best of luck during their time here – they are both hugely valued members of our team.”

• mtxit.com

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